Refund policy

🔄 Return & Refund Policy – Lazora Souq

At Lazora Souq, we value customer satisfaction and aim to provide a smooth and fair shopping experience.

📦 Return Eligibility

• Returns are accepted within 7 days of delivery.
• Items must be unused, unworn, and in original packaging.
• Products must include all tags, accessories, and proof of purchase.
• Items damaged due to misuse or after delivery will not be eligible.

🚫 Non-Returnable Items

• Sale / discounted items
• Personal hygiene products
• Customized or special-order items

💰 Refund Process

• Once your return is received and inspected, we will notify you about approval or rejection.
• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method (or agreed alternative method if applicable).
• Shipping charges are non-refundable.

🔁 Exchange Option

• If preferred, customers may request an exchange instead of a refund (subject to stock availability).

📞 How to Request a Return

To initiate a return or refund request, contact us:

• 📧 Email: lazorasouq@gmail.com
• 💬 WhatsApp: +923283811000

Please mention your order number and reason for return for faster processing.